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Improving “same day” health services – have your say

User AvatarPosted by Amanda Crawford at 02/11/2016 14:43:06

We want to find out your experiences of using urgent or “same day” health services in east Kent.

NHS clinical commissioning groups (CCGs) in east Kent are working to ensure we have the best possible services and support for people that need urgent care or advice. To help inform this we are seeking your views of using local services, via a short online survey.

Urgent or “same day” care is a term that describes the range of services provided for people who require same day health advice, support or treatment.  This is different from the emergency care provided by our emergency departments (A&E), which are set up to respond to serious or life threatening emergencies.

“Same day” services include:

  • GP out-of-hours services    


  • Pharmacies or chemists    


  • Minor injuries units     


  • NHS 111      


  • Paramedic/ambulance services       

Please note - we are not currently seeking your experiences of using emergency or life threatening services such as A&E [emergency department].

This survey, which is being run by NHS Ashford CCG, NHS Canterbury and Coastal CCG, NHS South Kent Coast CCG and NHS Thanet CCG, will run to Monday 05 December 2016.

Here is the link to the survey  https://www.surveymonkey.co.uk/r/EKSamedayhelp. Feel free to share with your friends, family and on social media.

Any information you provide will remain confidential and health professionals will not receive any information that identifies you personally.

If you have any questions, please email katie.blissett@nhs.net.