Posted by Bobbie Walkem-Smith at 19/03/2014 14:59:02
The free NHS Health Help Now phone and web app has chalked up more than 10,000 hits in its first three months.
Since its launch in December it has had 10,169 visits from nearly 6,500 users. The average visit lasts 3mins 47secs – suggesting people are looking at the advice and services available for different symptoms.
Dr Navin Kumta, Chair of NHS Ashford Clinical Commissioning Group, said: “It’s great that the app has been used by so many people in such a short space of time. And I’m sure the number of people using it will continue to rise.
“Whatever the time, the app is a great way of finding the most appropriate and local health service depending on a person’s symptoms.”
The app, which covers east Kent, north Kent and Medway, is proving so popular other parts of England are also interested in using it. It works on mobile phones, tablets, laptops and desktop computers and suggests the most appropriate local health service at any time of the day or night. Select your symptoms, type in where you are and the app does the rest.
Help Health Now is designed to reduce the number of unnecessary visits to hospital accident and emergency departments. Between 30 and 40 per cent of people who attend A&E leave without any treatment.
Using the app can help people get the advice they are looking for with no need to go to A&E. The app has information and advice for people of every age, from babies and teenagers to adults and the elderly. It lists common symptoms and offers suggestions for treatment. If you need a pharmacist, for example, it will work out the nearest one to you which is open and give directions.
A more advanced interactive version which allows personal information to be recorded is also being developed for smartphones.
To access the app visit www.healthhelpnow-nhs.net, follow it on Twitter @NHSHealthHelp or like its Facebook page at www.facebook.com/nhshealthhelpnow.