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General enquiries

This CCG has now merged to form part of NHS Kent and Medway Clinical Commissioning Group. All enquiries or requests must be directed to the new organisation.

Please note, all our offices are closed at the moment due to the Covid-19 pandemic and we are unable to accept any posted mail. 

Please contact us as below:

For freedom of information requests: www.kentandmedwayccg.nhs.uk/about-us/access-to-information/freedom-information/how-make-foi-request

For complaints: www.kentandmedwayccg.nhs.uk/contact-us/comments-and-complaints

For any other enquiries: www.kentandmedwayccg.nhs.uk/contact-us

Please only forward patient/person identifiable information to this address IF you have their consent.

Comments and complaints 

Your feedback is important to us and helps to shape the services we commission. For more information on how to submit a comment or make a complaint, please visit our  comments and complaints page.

Patient transport services

The patient transport service is operated by G4S. If you have comments or complaints, please contact the patient experience team at G4S.

Freephone: 0800 953 4139

Email:  km.pt@nhs.net

Postal address: Patient Experience Team, G4S, Swift House, Hoffmans Way, Chelmsford, Essex CM1 1GU

Need medical help?

Use Health Help Now to find the right local NHS service when you are ill or injured and don’t know what to do or who to contact. Visit  www.healthhelpnow.nhs.uk or download Health Help Now from the App Store or Google Play.

Call 111 if you need medical help fast but it's not a 999 emergency, you don’t have a GP, or you don’t speak English.

For immediate life-threatening emergencies, call 999.

Requests about primary care:

NHS England responds to FOI requests relating to primary care and to the services that it commissions directly.

Telephone: 03003 11 22 33 

Email: england.contactus@nhs.net

Please write “Freedom of Information” in the subject line.

Media enquiries

For media enquiries only please contact the press office on:

Email:  comms.kentandmedway@nhs.net