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NHS 111

NHS 111 is a new service that has been introduced to make it easier for you to access local NHS healthcare services. It provides one, easy-to-remember number that is free to call from landlines or mobiles.

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

What happens when you call NHS 111?


When you call 111, a trained advisor will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse.

If the advisor thinks your condition is more serious, they will direct you to hospital or send an ambulance.

If you do not speak English, tell the advisor what language you want to speak and they will get you an interpreter. You can call NHS 111 any time of the day or night, 365 days a year.

NHS 111 can be used by people with a hearing impairment or communication difficulties, via a textphone by calling 18001 111.

Leaflets explaining how NHS 111 works are available in a number of different languages and in easy read format at www.nhs.uk/111

There are now only three numbers to call if you need NHS care urgently: 999 for life-threatening emergencies, your GP surgery and 111.