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Tell us what you think about new patient transport service

User AvatarPosted by Amanda Crawford at 19/01/2017 19:29:48

People in Kent and Medway are being asked for their views on the new NHS patient transport service launched last year.

G4S Healthcare Services took over as the provider of non-emergency patient transport in Kent and Medway in July 2016. The service provides free transport for people whose health means they cannot travel to their NHS appointment any other way.

Now Clinical Commissioning Groups (CCGs) - the GP-led organisations that hold the budget for health services locally – want to hear from people that have used the service in the first six months.

Ian Ayres, Chief Officer for NHS West Kent CCG, who oversaw the procurement of the new service, said: “Patient transport is a vital service to many local people who for medical reasons cannot otherwise get to their healthcare appointments. We want to ensure we have a high quality service that’s easy for people to book and access, with well-trained staff providing safe, comfortable and punctual transport for people that need it.

“It’s important for us to hear and understand the views of people that have used the service since July 2016 – and their family and carers - to help ensure those aims are being delivered. We’d love to hear feedback about your experiences – both good and bad - to help identify what’s working well and where improvements may need to be made. “

People are asked to complete a short online survey, which closes on 31 January 2017.  If you have any queries please contact: engagement.secsu@nhs.net or call 03000 424348.